Water and Sewer Department

Water & Sewer Billing Office: 815.233.0111

For calls on Saturday or Sunday or weekdays after 5:00 pm, please call 815.233.0711

Freeport Water and Sewer will provide customers with high quality water and service in the most efficient and economical manner. We will work in cooperation with the customers to provide and maintain a safe, clean and secure water and sewer service now and for the future.

Utility Bill Options

1. Do nothing and you will continue to receive a paper bill.
2. View and/or pay my bill online (3% fee per transaction)
3. For Auto Pay by Checking or Savings Account with NO FEE contact the Water/Sewer Billing Office at 815.233.0111
4. Pay my bill with a phone call to 1.866.337.0339 (3% fee per transaction)

Water & Sewer Reference Documents:

• Water & Sewer and Garbage Collection Rates - 5/1/2026
• EPA Fact Sheet on PFAs
• Hydrant Flushing FAQs
• Letter Delivered to Neighboring Properties re:Construction of Well #11 on Field Cir. - 4/6/2020
• Capital Improvement Summary FY2019
• Billing for Late Charges and Non Paid Turn Off Dates
• Best Practices for Cold Weather - Water Services and Water Meter Freeze Prevention
• Lead Pipe Best Practices
• Turn Off Policy for Multiple Meters on one Service Line
• Ordinance No. 2018-11 Municipal Utility Billing and Collections Procedures
• Public Health Advisory 1/25/2021
• Public Health Advisory 5/1/2018
• Infrastructure Presentation
• Rate Structure Presentation 3/16/2017 (Final)
• Rate Structure Presentation 1/17/2017
• Storm Drainage & Erosion Control Management Design Manual
• Illinois EPA PFAs Public Health Notice
• Water Assessment Survey 2011
• History of the Freeport Water & Sewer Department